The FSB is responsible for the regulation of Non-Banking financial services.

There are 13 Acts administered by the FSB (click here for list of Acts).

The FSB assists clients with legislative related complaints dealing with the manner in which the regulated companies conduct themselves and any contravention of the acts by which they are governed.

The FSB cannot assist with claim disputes and contractual disagreements. For this you would need to consult the relevant Ombud or Pension Funds Adjudicator.

The confidential whistleblowing hotline is provided by an independent service provider and is available to FSB employees and stakeholders to report workplace dishonesty and unethical and inappropriate behaviour.

The SARB is responsible for the regulation of the Banks.

For more information please contact the SARB.

The Council for Medical Schemes is a statutory body established by the Medical Schemes Act (131 of 1998) to provide regulatory supervision of private health financing through medical schemes.

For more information please contact the officer of the Council of Medical Schemes.

The NCR is responsible for the registration and supervision of credit providers, credit bureaux and debt counsilors; and enforcement of compliance with the National Credit Act 34 of 2005.

For more information please contact the officer of the NCR.

The FAIS Ombud deals with complaints from clients against Financial Service Providers (FSP) in relation to the specific services rendered by FSPs as prescribed by the FAIS Act 37 of 2002.

For more information please contact the officer of the FAIS Ombud.

The Office of the Credit Ombud resolves complaints from consumers and business that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider.

For more information please contact the office of the Credit Information Ombud.

The purpose of the Pension Funds Adjudicator is to resolve disputes between members of pension funds and the pension finds / pension fund service providers in a procedurally fair, economical and expeditious manner.

For more information please contact the officer of the Pension Funds Adjudicator.

The office for the Long Term Ombudsman mediates in disputes between subscribing members of the long-term insurance industry and policyholders regarding insurance contracts.

For more information please contact the officer of the Long Term Insurance Ombud.

The Office of the Ombudsman for Short-Term Insurance provides consumers with a free, efficient and fair dispute resolution mechanism. The Office can assist consumers with the motor, household and other short-term insurance related matters.

For more information please contact the office of the Short Term Insurance Ombud.

The Ombudsman for Banking Services (OBS) resolves individual complaints regarding banking services and products.

Any bank customer who has a complaint against his or her bank may approach the OBS for assistance.

For more information please contact the officer of the Banking Ombud

The Office of the Motor Industry Ombudsman assists clients with disputes where a deadlock has been reached between the motor and related industries and their customers.

For more information please contact the officer of the Motor Industry Ombud

The Department of Trade and Industry is responsible for the regulation and supervision of government and private sector trade.

For more information please contact the officer of the DTI.

The Consumer affairs officer is set up countrywide to provide consumers with protection, information and advice. You can approach a Consumers Affairs Office to intervene in disputes over contracts, quality of products or services.

For more information please contact the officer of the Consumer Affairs Office in your region.

Consumer Protection Act 68 of 2008

Promote:

• A fair, accessible and sustainable marketplace for consumer products and services
• Responsible consumer behaviour
• A consistent enforcement framework relating to consumer transactions and agreements

Prohibit:

• certain unfair marketing and business practices

Provide for:

• Improved standards of consumer information
• Harmonisation of laws relating to consumer transactions and agreements; and the
• Establishment of the National Consumer Commission

SAFPS is committed to combating fraud in society and to offering the South African public a means whereby they can protect themselves against Impersonation and Identity Theft.

Financial Intelligence Act 38 of 2001

The FIC is established in order to identify the proceeds of unlawful activities and to combat money laundering activities. Its objectives will expand to make information collected by it available to investigating authorities, the intelligence services and the South African Revenue Services to facilitate the administration and enforcement of the laws of the Republic, also exchange information with similar bodies in other countries regarding money laundering activities and similar offences.