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Financial Services Board > Departments > Market Conduct Strategy Unit :

About Us

Who we are

The Market Conduct Strategy (MCS) Unit is responsible for facilitating the implementation of market conduct regulatory and supervisory frameworks for the FSB - especially during the FSB’s transition to a dedicated market conduct regulator under the Twin Peaks regulatory model.As part of its functions, the MCS Unit is responsible for the roll-out of the Treating Customers Fairly (TCF) approach to financial consumer protection.

What we do

​The MCS Unit supports the other departments of the FSB by:

  • co-ordinating and giving input to strategic market conduct regulatory and supervisory projects
  • developing recommendations to amend and harmonise legislation to implement market conduct policy objectives, including TCF principles
  • providing guidance and expertise to FSB supervisory teams in implementing a TCF aligned approach to supervision
  • facilitating consultation with internal and external stakeholders with regards to the above projects
  • representing the FSB in international forums and consultations on market conduct matters
  • promoting industry wide awareness and understanding of TCF and other market conduct initiatives.
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