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Financial Services Board > Departments > Consumer Education :

About Us

Who we are

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Our department celebrates over a decade of consumer financial education in South Africa. This is done in response to the following mandate as specified in the Financial Services Board Act (Act no. 97 of 1990) and as amended in the Financial Services Laws General Amendments Act, 2013 to: “provide, promote or otherwise support financial education, awareness and confidence regarding financial products, institutions and services.”


While having Formal Education, Community Education, Industry Liaison and Online Activities units, the department follows an integrated approach to Consumer Financial Education. All staff members are suitably equipped to address consumers in all sectors. A highly qualified professional team of 14 members including a head of department, consumer educators, community relations officers, a web content specialist, administration and support staff contribute to the effective running of the department. Collectively, the team can speak 10 official South African languages and has over 70 years of experience.

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What we do

We fulfil the mandate mentioned above by conducting face-to-face presentations, train-the-trainer workshops exhibitions and also produce a variety of topical booklets, teacher resources and articles in various languages, with a distribution across nine provinces. Added to these are various media and knowledge sharing opportunities such as: participation in international conferences and panel discussions, industrial theatre, Airports TV, radio interviews, newspaper and magazine and online articles. All this is done in consultation with a wide range of external experts in industry, government and the community.

Successes include the release of the results of a National Financial Literacy Baseline Survey 2012 which speaks to the financial literacy levels of South Africans, our flagship consumer education website and money man mascot which aims to help consumers make the most of their finances.

Our aim is to see all South Africans make better financial choices and leading better lives by making use of The website also provides consumers with an opportunity via a blog to share their experiences, good or bad with others and learn more about recourse mechanisms when dealing with the insurance and pension industry.

Key features of the website include; Free online calculators and a downloadable budget template, life events and the financial responsibilities that come with these, topical articles, brochures, a glossary, useful links and a range of workshops and presentations that the department conducts.



If you would like to team to present a Financial Literacy presentation to your community or school, FREE of charge in any province or language in South Africa email Mr Lyndwill Clarke (HOD) on ​​

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